Privacy Policy

1. Who we are (identity of the operator)

The website selik.md is operated by S.R.L. „CAPS COFFEE”, IDNO 1015600029730, legal address: MD-2072, mun. Chișinău, șos. Muncești 121, e-mail: sales@selik.md, phone: +373 79 023 806. The company is the controller of personal data processed through this website, within the meaning of Law no. 195/2024 on personal data protection.

2. Data collected through the “Contact us” form

When you send a request through the form on the website, we collect only the information you provide to us:

• your name;
• your e-mail address;
• your phone number;
• your message;
• any other information voluntarily provided in the message.

3. Data collected automatically

When you access the website, the following technical information may be collected automatically:

• IP address;
• device and browser type;
• language used;
• date and time of access;
• pages visited;
• traffic source;
• actions performed on the website;
• cookie identifiers and analytics data — only after your consent.

4. Purposes of processing

The data provided through the form and the data collected automatically are processed for the following purposes:

• receiving and reviewing your request;
• contacting the person who submitted the request;
• providing the requested answer or information;
• communicating about the submitted request;
• the operation and security of the website;
• preventing abuse and spam messages;
• analysing traffic and improving the website — only after accepting analytics cookies;
• compliance with legal obligations.

5. Legal bases for processing

• the request submitted by the user and the steps necessary to answer it;
• consent for Google Analytics and optional cookies;
• the legitimate interest in the security and operation of the website;
• the company's legal obligations.

6. Contacting the user

S.R.L. „CAPS COFFEE” may contact the person who submitted a request, by phone or e-mail, in order to review the request and continue the communication regarding the submitted message.

Submitting the form does not constitute automatic consent to newsletters, general promotions or subsequent advertising campaigns.

7. Google Analytics

The website uses Google Analytics (identifier G-9J655207BR), a web analytics service provided by Google, only after your consent expressed through the cookie banner. Before your choice, the service is not loaded.

Google Analytics may collect information about the device, browser, IP address, pages visited, visit duration and how the website is used. Processing by Google may take place outside the Republic of Moldova or the European Economic Area. If you do not accept analytics cookies, the website remains fully functional.

8. Recipients of the data

Your data may be accessed by:

• authorised employees and collaborators of the operator;
• the hosting and maintenance provider;
• e-mail and communication providers;
• Google — only after accepting analytics cookies;
• public authorities, where disclosure is required by law.

Users' data are not sold and are not used for advertising purposes by third parties.

9. International transfers

Google and other international providers may process data in other countries, in accordance with the protection mechanisms they apply. Non-essential analytics services are activated only after your consent.

10. Data retention

• requests received through the form: for as long as necessary to review them and communicate, generally no more than 24 months after the last communication;
• data may be kept longer if there is a legal obligation, a complaint, a dispute or the need to defend a right;
• cookie data are kept according to the duration of the cookies themselves and the user's choice.

11. Rights of the data subject

Under Law no. 195/2024 on personal data protection, you have the following rights:

• the right to information;
• the right of access;
• the right to rectification;
• the right to erasure (“right to be forgotten”);
• the right to restriction of processing;
• the right to object;
• the right to data portability, where applicable;
• the right to withdraw your consent at any time;
• the right to lodge a complaint with the National Centre for Personal Data Protection;
• the right to address the courts.

Requests regarding personal data should be sent to: sales@selik.md.

12. Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration. The contact form uses protection measures against spam and abusive use.

13. External links

The website may contain links to external pages (e.g. social networks). We are not responsible for the data processing practices of these third parties; we recommend that you consult their privacy policies.

14. Changes to this policy

This policy may be updated from time to time. The current version is always published on this page, together with the date of the last update.

15. Contact details

S.R.L. „CAPS COFFEE”, IDNO 1015600029730, MD-2072, mun. Chișinău, șos. Muncești 121. E-mail: sales@selik.md. Phone: +373 79 023 806.